Returns and exchanges

How do I return or exchange an order?

• Enter your order number and email address in the fields above and click Start
• Follow the instructions and select the items you want to return
• If exchanging for a new size, please enter the size you'd like in the notes
• You will get a confirmation email with the shipping guidelines once the return request is approved
• Return and exchange requests can take up to 2-3 weeks to process

What items are returnable?

Refunds: To be eligible for a full refund (not including initial shipping), your return must be initiated within 14 days of the delivery date. Returns requested after 14 days will be eligible for store credit only.

Exchanges: To be eligible for an exchange, your request must be initiated within 30 days of the delivery date.

Return Shipment: All return items must be received by us within 30 days after approval to remain eligible for either a refund or exchange, otherwise, it will only be eligible for store credit.

• Items must be in original condition
• For clothing, items must be unwashed and unworn
• In the original packaging

* Non-returnable items *

• Items stating "final sale"
• Made-to-order items including stretched canvases & custom built framed prints

- NOTICE ON PROMOTIONAL ITEMS  -

If you request a refund that forces you to fall below the terms of a promotion, any promotional item(s) you received within the order must be returned. 

If the promotional item is not returned, the MSRP of said item(s) will be deducted from your total refund.

Are there any charges for returns?

• Original shipping charges are non-refundable unless item was defective or incorrect. 
• Customer is responsible for the charges of the return shipping (unless item is defective or incorrect)
• Please note: If the item is not returned in its original condition, you may be responsible for additional dry cleaning fees. A fee of $10 will be applied if cleaning is necessary.

How soon will I get my refund or exchange?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
• If you are doing a return, we need up to 2-3 weeks to process

What if my package is lost?

• You must notify us within 30 days of shipment notification that your package has been lost or misdirected. Any issues beyond 30 days are eligible for store credit only.