GENERAL QUESTIONS

We try to include a sticker with every order - every once in a while we have them for sale on here, but it doesn't happen often!

Our items are typically produced in a set limited edition. Once we've reached the edition number for a production run we will stop producing it forever. From time to time we will reprint an item if it was not assigned a limited edition number. 

All of our clothing and art is produced on a very small scale with the highest quality materials available. We aim to surpass what is available in other segments of the art and apparel world, all while paying the artists involved the maximum amount possible. We are a small home-grown business, not a corporation with large production capabilities. 

Currently we are invitation only due to our limits. We are a small company of only a few people and do not have the resources to handle many artists at once. Eventually we hope to expand and help many more visual artists. There is still a long way to go in fulfilling our mission in providing a living wage to each of our creative partners!

Simply signup using the form at the bottom of this page and be sure to follow the instructions included in your welcome email to avoid your updates going into your spam folder! Click here to learn more about whitelisting to ensure proper delivery. 

ORDER / SHIPPING QUESTIONS

Yes! We do ship internationally, to almost any country in the world.

Yes. We accept returns on many items. Please visit our Returns & Exchanges page to begin a return or to learn more about our policies.

Our Shipping times depends on what you order from us. Some of our items take extended amounts of time to create due to building certain pieces by hand. Please add several days to the times below for international orders. 

Ready To Ship Apparel - This item is in stock and will be sent out from our location in approximately 5-7 business days. 

Pre-Order Apparel - This item is being made specially for you. Please refer to the shipping date on the product page. Most presales take 8-10 weeks to produce and ship. 

Art Prints:

Matte Prints / UnstretchedCanvas: 5-7 Business Days 

Stretched Canvas: 2-3 Weeks - We build each of our stretched canvas frames one at a time by hand. It can take up to two weeks if order volume is high

In Stock Tapestries / Pins:
5-7 Business Days 

We take website security issues very seriously. We use Google and Paypal payment processing services, both which use the latest industry-standard encryption to protect your personal information.

If you have a referral or discount code, you can enter it during the last step of the checkout process.

Once an order is submitted through our website, it is sometimes not possible to make changes to the order. We do our best to pull and ship orders as quickly as possible which makes these types of changes very difficult. You can always contact us at support@threyda.com to request a change to your order, and we will see if we can catch it before it ships.

To cancel an order, simply email support@threyda.com to request the cancellation of your order. Please be sure to include the ORDER # in either the subject line or body of your email. If your order has already shipped, you will be given instructions on how to return the order to us. Once we receive your order back to our warehouse, your credit card will be refunded minus the original shipping charges.

You must notify us within 30 days of shipment notification that your package has been lost or misdirected. Any issues beyond 30 days are eligible for store credit only.

ARTWORK / PRINT QUESTIONS

The canvas prints need to be gallery wrapped and the matte prints are a thick poster material that can either be pinned to the wall or framed normally. Click Here to see more information about matte vs canvas prints. 

Most people have a local framing shop that can easily do custom work on matte or canvas prints. For custom matte frames there are also online shops if you type search for "online custom framing". 

With proper care and display (out of direct sunlight or behind UV glass) our prints will last up to 100 years or longer without fading.