Return Policy

Need to return or exchange something you just received? No problem! Please read through our policies below, and of course contact us if you have any questions. While we do everything in our power to make sure you are completely satisfied with your purchase, please keep in mind that Threyda is a small home-grown company with only a few employees, and thus we cannot afford to have the same return and exchange policies that you'll find at big box stores.

Customer Service can be reached at or via phone at 720.523.3683.

Timeline for returns:

  • You will be eligible for a refund if the product arrives back to us within 14 days from the day the order was originally delivered. If we receive the product back 15-30 days of the day the order was originally delivered, you will be eligible for store credit to only. If the return arrives after 30 days of the day the order was originally delivered, it will be refused. (unless an exemption has been issued via

What can't be returned:

  • Items described as "Last Call" cannot be returned or exchanged.
  • Merchandise must have all tags attached and sent back in their original packaging
  • Clothing is returnable, however it must include the original packaging and show no signs of wear.
  • Any worn, soiled, altered, washed, or customer-damaged items cannot be returned and will be shipped back to you.

What can be returned:

  • Any items not outlined in the "What can't be returned" section above are eligible for refund if returned to us within 14 business days. Returns received by us between 15-30 business days are eligible to be returned for store credit.

Return shipping charges information:

  • Shipping cost is non-refundable, unless we ship an item in error.
  • Returns will require the customer to pay for return shipping, unless there was a mistake on our end with your order.
  • Returns on orders that utilize free shipping will be subject to a reduction in refund or store credit in the amount of $8.25 ground or $28 for International.

    The majority of our profits go directly to the artists! We practice profit sharing on every item we sell, and give more back to the artist per sale than any other organization we know. The more we sell an item for, the more our artists make. This means our costs are much higher due to the business paying out so much to the artists. 

    All of our clothing and artwork is made by either our small team or by our small business partners using the highest quality materials available. We use people we know and trust to hand make each item, nothing is mass produced or made by large corporations. 

    We typically only produce a small edition of 50-150 of any one piece of art or clothing.  We want to keep each design special to our audience and not oversaturate. While it keeps our items more special, it also costs a lot to produce anything in such a small amount. Often we are negotiating the lowest possible amount our partners will create.